Privacy Policy

Brantwood Furniture is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this policy.

Brantwood Furniture is a UK-based, family-run furniture retailer specialising in domestic home furniture.

If you have any questions about this policy or how we use your data, please contact us using the details provided at the end of this document.

We may collect and process the following types of personal information:

• Name
  
• Billing and delivery address
  
• Email address
  
• Phone number
  
• Payment details (processed securely by third-party payment providers)
  
• Order history and purchase details
  
• Correspondence you send to us (emails, messages, enquiries)
  
• Technical data such as IP address, browser type, and device information

We use your personal data to:

• Process and fulfil your orders
  
• Arrange delivery of your purchases
  
• Communicate with you about your order or enquiry
  
• Provide customer support and aftercare
  
• Manage payments, refunds and returns
  
• Improve our website and services
  
• Comply with legal and regulatory requirements
  

We only collect information that is necessary for these purposes.

We process your personal data under the following lawful bases:

• Contractual necessity – to fulfil your order
  
• Legal obligation – for accounting, tax and regulatory purposes
  
• Legitimate interests – to operate and improve our business
  
• Consent – where you have opted in to receive marketing communications

If you choose to opt in, we may send you information about products, promotions or updates from Brantwood Furniture.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails, or
  
• Contacting us directly
  

We will never sell your data to third parties for marketing purposes.

We may share your information with trusted third parties only where necessary, including:

• Delivery couriers and logistics providers
  
• Payment processors
  
• Website hosting and IT service providers
  
• Professional advisers (accountants, legal advisers)
  

All third parties are required to handle your data securely and in accordance with data protection laws.

All payment transactions are processed securely through reputable third-party payment providers. Brantwood Furniture does not store or have access to your full payment card details.

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
  
• Comply with legal and accounting obligations
  

When your data is no longer required, it is securely deleted or anonymised.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
  
• Request correction of inaccurate or incomplete data
  
• Request deletion of your data (where applicable)
  
• Object to or restrict certain processing
  
• Withdraw consent for marketing communications
  
• Request a copy of your data
  

To exercise any of these rights, please contact us.

Our website uses cookies to improve functionality and user experience. Cookies help us understand how visitors use our site and allow certain features to work correctly.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

For more information, please see our Cookie Policy (if applicable).

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

While no online system is completely secure, we work hard to safeguard your information at all times.

Our website may contain links to third-party websites. Brantwood Furniture is not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing any personal data

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Brantwood Furniture

Email: Customers@brantwoodfurniture.co.uk

Phone: 0161 832 5832