Returns

At Brantwood Furniture, we pride ourselves on delivering high-quality products that are carefully checked before leaving our warehouse. While our defect rate is extremely low, we understand that unexpected issues can occasionally happen — and if they do, we’re here to put things right quickly and fairly.

Our returns process is simple, transparent, and split into two sections:

We know how exciting it is to receive new furniture — and how disappointing it can be if something isn’t quite right. Although damage is rare, we completely understand how frustrating it can feel.

We ask that all items are inspected as soon as possible after delivery. If your item arrives damaged, please notify us within 48 hours of delivery where possible, as this helps us resolve the issue quickly with our delivery partners.

This does not affect your statutory rights.

If your item arrives damaged, please email us within 30 days of delivery with:

• A brief description of the issue
  
• Clear photos of the damage
  
• Your order number
  
  

If the problem is related to a missing or damaged component, we’ll arrange a replacement part to be sent to you as quickly as possible.
If the issue is more significant, we will arrange a collection of the item and offer either:

• A replacement product that meets your expectations, or
  
• A full refund
  
  

Just drop us an email or give us a call — we’ll guide you through the next steps and sort everything for you.
Simple.

(14-Day Return Policy)

Changed your mind? Ordered the wrong size? Realised the colour doesn’t work?
No problem at all.

If you decide you no longer want your item, you have 14 days from the date of delivery to notify us if you wish to return your item. Once you’ve let us know, you then have a further 14 days to return the item.

Change-of-mind returns are eligible for a refund of the item price only. Original delivery charges are non-refundable.

To qualify for a change-of-mind return, the item must be:

• Unused
  
• In its original condition
  
• Returned in its original packaging
  

You can organise the return yourself, or we can arrange the collection for you — however, return costs will be your responsibility.

Once the item is received and inspected, your refund will be processed promptly.

We recommend to use a tracked return service as we may be unable to issue a refund for items lost or damaged in transit during a return.


Refunds are issued within 14 days of receiving the returned item back at our warehouse and refunds can take up to 7-14 working days to be returned back in to your payment method.


Please note: refunds can only be made to the payment method originally used.